Affsum Session: Affiliate Marketing Basics for Merchants
Apparently this same session has been given for awhile now, and is usually referred to as Developing the Right Merchant Mindset. The speaker was:
- Andy Rodriguez, President, Andy Rodriguez Consulting Inc.
Overall there were some good basics here… but I guess I’ve graduated to where the basics are too basic for me.
Bullet Point Review!
- Lots of merchants don’t understand how affiliate marketing works and hence end up abusing the system.
- Affiliates work when they want and for whom they want – once you understand this you’re going in the right direction.
- Affiliates cannot be fired – they’re not your employees.
- Affiliates don’t work for you, they work with you.
- Affiliates have no fixed work hours and no time requirements.
- Affiliates have no fear of loss of compensation or sick days.
- Affiliates have more work than hours in the day.
- Affiliates don’t need you, you need them.
- Affiliates’ most important asset & ROI is TIME.
- Merchant’s most important & ROI is TRUST.
- Build the relationships and the sales will follow.
- Be sure your commissions are comparable.
- Most sales happen in the first 24-48 hours, but long cookies are still appealing to affiliates.
- Affiliates talk – so make sure it’s good.
- Important to notify affiliates of any downtime ahead of time.
- What does it take?
- Merchant mindset
- Affiliate’s first impression
- Program information
- Registration/Application
- Approval Letter – make sure all letters are genuinely personalized
- Rejection Letter
- Creating links – make it simple for affiliates to get links
- What’s in it for the affiliate?
- Commission rates
- Return days
- Creative inventory
- Clear call to action
- Deep linking
- Tools of the trade
- Link options
- Commission structure is flexible
- Affiliate relationship
- Trust
Points brought up during the Q&A
- Goldencan, popshops – some tools that are easy to help affiliates.
- Successful merchant/AM has 1st hand experience as an affiliate & is able to help partners to improve conversions, drive traffic, & motivate them.
- Just search for your top key words + affiliate to do a vertical analysis.
- There are pros & cons to direct linking that are based on the merchant – in general direct linking will have higher conversion rates.
- Stronger brands = not so good idea to allow TM bidding
- Smaller, weaker brands = might be good.
- Should have a program on one network
- There are problems with different networks and compatibility (adware).
- Transitioning is different – just be open & clear.
- How do you find niche affiliates to recruit?
- Tools Aurelius, visit forums like ABestWeb.
- .5% – 1% – 25% of affiliates in a program are active usually. 8-12% is about average.
- Don’t remove affiliates unless they’re doing something unethical or against terms – many will apply with an idea in mind but may not get them in gear right away.
- Continue to reach out to inactive affiliates offering assistance.
- Is everything okay?
- Can I help?
- Have you had a problem with this merchant?
- Is there anything I can do to help you?
- Remember to include links, promotions, CAB (Cash Activation Bonus) and incentives
- Merchants that have their program across multiple networks with different offers are probably looking to switch networks & are offer better terms on the network they’re moving to as an incentive to get affiliates switched faster.
- If you need contact information that your network doesn’t share, there are tools that will help you go around the network to get information – the network is more of a software application.
- Have contests – it’s a great motivator to get a non-performing affiliate active.
- A low percentage of active affiliates are usually due to bad activation emails or poor merchant support.
- Banners are becomming passe, articles are great, and data feeds are here to stay.
Days 2 and 3 of Affiliate Summit East 2008
Well, while I’d intended to recap each day… that didn’t exactly happen as you can tell. I do intend to post the notes I took from the sessions and the impressions to help everyone learn the great stuff I learned. Some of the more hot button sessions can’t be covered in mere bullet points, so it will take me a day or so longer to get my thoughts together for those.
I covered Saturday & Sunday (mostly… the ShareASale party was nice although I didn’t stay long), so let’s jump right into Monday & Tuesday, the busiest days of the conference.
Day 2 – Divide & Conquer
- In many ways this is the day that the summit starts. In the past the breakout sessions have only been on Monday & Tuesday, however this year they were extended to Sunday. Regardless, the keynote was given on Monday by Newark, NJ Mayor Cory Booker. If you didn’t want to jump up ready to go, you didn’t listen to what Mayor Booker had to say. It was a great speech, and I already posted my thoughts about it.
- The blogger’s lounge helped save my sanity. It was nice to be able to go in there in the 30 minute breaks between sessions & chat with people and do a little bit of work. Had the wifi worked out better for me (not sure if it was my ancient laptop or the actual connection that was the issue) I would have been able to get more posts up during the actual conference. I hope to have a better laptop by the next show I go to so I can just live blog it!
- Of the 3 sessions I attended, the best was Content That Kills. It was informative, had great tips and information, and there were good questions asked by the audience. I may be biased being a writer by heart, but it was good stuff.
- The other sessions I attended that day were the Performance Marketing Alliance Q&A, which turned more into a witch hunt filled with personal issues unfortunately, and How is Social Media Changing Affiliate Marketing, which apparently it isn’t because that question was never really answered. More on those in their own posts.
- The Great Affiliate Road Rally was a slaughterhouse win! With just three cars in it this time, the first place car took off like a shot and left the others in their dust! Congrats to them & to the others? Well remember the entry fee went to charity & you won’t feel so bad 🙂
- Monday night I had dinner with a lovely group of new friends & colleagues and then headed over to the LinkShare event at Tia’s. The event was a whole new group of people to talk to and had a great time talking some shop and reminiscing over Police Academy flicks with Wil Reynolds & Jim Kukral.
- Oh no, that wasn’t the end! After that we headed back to the hotel where we shut down the bar there and moved across the street to a small bar by the water & had a great time chatting with people and generally schmoozing before rolling into bed.
Day 3 – Epic Games
- It was a matter of sleep vs. sessions I wasn’t overly excited about attending, so I missed the Ask the Experts table discussions & The Future of Affiliate Marketing to sleep in & get refreshed for the Copywriting Clinic, which I very much wanted to attend. I hear I didn’t miss much.
- Speaking of the Copywriting Clinic, Lisa Riolo did an excellent job moderating and the panelists were excellent. I took 3 full pages of notes on this session, so you’re in for a huge post later on!
- The Ethical Issues in Affiliate Marketing session turned into the biggest fail session of the conference for me. The moderator Haiko de Poel Jr was doing a pretty bad job… usually when you’re the moderator of a panel of “experts” your job is to pass questions to the best suited panel member, not challenge the question back to the audience member who asked it. I have much more to say, so I’ll save it for later.
- The un-keynote was very relaxed and I actually got up & talked…which was big for me knowing that it was being video taped! I just hope when I look back at it that I don’t look like a fool lol.
- Luckily I was able to attend the Red Sox vs. Rangers game at Fenway with some fellow baseball loving conference attendees. Being a moderate baseball fan I was really thrilled to be there & the game was crazy! The Red Sox almost blew a 10-0 lead in the 1st but came back in the last inning to tie it up and then ultimately overtake the Rangers with an epic score of 17-19 Red Sox. We only spent a few innings in the stands before the rain started, but I got some great pictures and we continued watching the game from inside near the concessions so it wasn’t a waste.
- More bar shenanigans, then some piano playing until late kept me up long enough to decide not to go to bed before my early flight out of town. Overall what a great end to a great conference.
Final Thought – Springer Style
Overall I had the best time at this conference – not just because it was fun and I met a lot of terrific people who I’ve had the chance to get to know online and now have had the opportunity to meet in person – but because I just learned so much that I “get it” now. I remember back in February going to the Affiliate Summit West and having a conversation with my husband that I was actually starting to understand more and more about the industry and that I really felt like this was an industry I could get excited about.
And I have… and this reinforced so much for me how much I really like this industry! I’m back to the “real world” here and ready to conquer it!
Read MoreAffsum Session: Content That Kills
By writers that kill! But it’s important to remember, as noted in my notes below, that content isn’t just the written word. It’s pictures, videos, widgets, everything. The panel consisted of:
- Lisa Picarille, Publisher & Editor-in-Chief, Revenue Magazine (Moderator)
- Angel Djambazov, OPM, Custom Tailored Marketing
- Kim Rowley, Founder, Key Internet Internet Marketing, Inc.
Overall it was a great panel, and Lisa did really well as a moderator despite unfortunately loosing her voice between last night & this morning.
Bullet Point Review!
- People want to write but they’re generally intimidated when they don’t have the “education” to do so.
- Passion & a unique voice are key.
- Ask yourself: how am I going to constantly update the readers & provide something new?
- Know your audience and craft your message.
- Ask your users for submissions.
- Contests are great – sometimes merchants will give you freebies to give away for the exposure & talking them up.
- Readers can tell the difference between reviews that are genuine and reviews that are written just to make a buck (hint: usually they’re overly talkin’ them up).
- Content isn’t just the written word, it’s also pictures, UGC, videos.
- Engage your audience & it will create content & ideas.
- Ask questions to engage readers.
- Be sure your ads contribute to your overall message – example given was a site for memorials for loved ones who’ve passed on with a banner ad for a popular dating service. Message FAIL.
- Design does contribute to the content, and can make it “seem” better.
- The design sets the tone for the content – a good example is TheDailyCandy.com – the design is fun & so is the content.
- Have some content that’s controversial…sometimes it gets more hits.
- Ping.fm is a great aggregate that lets you post across MANY social networks at once.
- Create an affinity with your audience.
- How do you get help? Ask knowledgeable family members, friends, users, and a professional outsource if necessary.
- What makes content the most compelling? Angel says be organic & open, be yourself, have some humor, & give a takeaway. Overall, be consistent! His example was Chrisbrogan.com.
Points brought up during the Q&A
- Keep video to 2-3 minutes max to keep attention – unless you’re damn compelling.
- Stories are better than iteration of tech knowledge.
- You need to get specific with your niche.
- Promote new blogs to the readers of your current blog.
- Passion resonates.
- Archives need to be accessible and easy – if I just found you & really like your blog, I’ll want to see what you’ve written about before.
- Effective to use analytics to understand how your audience interacts with you. It helps narrow down the sweet spot of your topic.
- Use WordPress plugins to your advantage to highlight the most popular posts.
- ShareThis is a great tool.
It was totally great!
Read MoreOnline Marketing Glossary: Affiliate
Affiliate:
- A website owner that earns a commission for referring clicks, leads or sales to a merchant.
Some networks also refer to affiliates as publishers – the terms have become pretty interchangeable in lay speak. Just a quick reminder while you’re schmoozing your day away here at Affiliate Summit East 2008!
Are you enjoying Boston as much as I am?
____
Glossary Definition From ABC’s of Online Marketing by Alexandra Wharton, Issue 22, Revenue Magazine
Affsum Keynote Cory Booker
(c) Shawn Collins on Flickr
The keynote given by Newark, NJ Mayor Cory Booker was great… if you didn’t leave that speech leaving jazzed and excited to get in there and learn, network, and conquer the world – you weren’t listening. It was a terrific speech; very clear why he’s in demand as a public speaker, in addition to his mayoral duties. One note that was given by emcee Jim Kukral – 36% of the attendees of the show are affiliates.
Bullet Point Review!
- Knowing who you are is key before doing anything.
- You can always do a little more.
- “Poverty of Imagination” – nice quote from Corey.
- The world you see outside is a reflection of what’s inside.
- A challenge is just a hidden opportunity.
- What are you as an individual doing to improve the world?
- In the tech industry it was all about size…the bigger the better. Which was a reflection on the world before the mid 1980’s. Then everything switched from being about size to being about speed – faster is better.
- Newark, NJ is the #1 city in America reducing violent crime over the last 2 years – just in Q1 in 2008 murder has decreased 75%.
- What can we do to show our true selves?
- “You’re on the front line of America” to Newark cops. Booker actually went out on patrol himself at night that quarter.
- Get involved in changing the spirit of your community if you aim to help.t
- The primary cause of human suffering is forgetfulness.
- Deciding to do something is a cognitive process, not an act.
- Make your life resonate with what you do.
- Live your highest ideals to the most logical extreme.
- Believe in the miraculous.
- If you’re seeking success, find ways to live with resonance – believe in love that’s not just transactional.
- The heroes that we name days after are never the greatest ones.
Overall, everyone should have attended and it was an incredibly motivating talk that actually almost made me cry. Good choice for keynote!
Read MoreDays -1 and 1 of Affiliate Summit East 2008
Just a quick recap of days negative 1 and 1 of Affiliate Summit East 2008 before I head off to the Share a Sale Under the Stars party that started an hour ago (give me a break, I’m fashionably late!).
Day Negative 1 (a.k.a. Saturday)
- The Affiliate Classroom Live event went well overall. I feel like the people in most of my discussions were picking up what I was putting down. I feel like I could have been better prepared, but that was really my own fault. I hope that I’m asked back in the future of other events and can do a bang up job! Also met some cool peeps.
- AffSpot.com forum meet-up was fun – got to meet some new people like Angie & Roger from Snow Consulting, talked at length with the ever charming Lisa Picarille of Revenue Magazine, finally met the lovely penguin Jen Good of JGoode Designs, was thrown schwag by Sam Harrelson & Aunesty Janssen the admins of the Spot, and met Bill (Beachy), Ron (7daysRon), & some others that came & went. As I was looking down reading something on my phone outside the bar I recognized Jim Kukral of Scratchback soley by his mandals with socks walking by! Love it.
- Speaking of Sam, he had to bail on the Affiliate Dinner last night so he graciously gave me his ticket! I went and had a great meal, lots of laughs at the expense of the roastee Connie Berg of FlamingoWorld.com, and talked at great length with apparently my #1 fan Kim Rodgers from 4Checks.com. It’s funny that I JUST ordered my new checks from them for the first time last week, so we had a great discussion! The highlight just might have been Brian Littleton from Share-a-Sale dressed up as Captain Jack Sparrow for Connie’s love of all things Johnny Depp.
- Finally, while the concept of recording a live podcast for GeekCast live was a terrific idea, it ended up being a FAIL of epic proportions. It was an insanely fun time talking and having fun with peeps but between the audience, topics, & Shawn’s BeerTender, it was too much of a party. It was a blast though that kept me up until 3:45am.
Day 1 – Affiliate Summit Kicks Off
- Registration was incredibly easy now that they’ve come up with self check in kiosks. Love it!
- Missed the PPC and Social Media tracks I wanted to attend thanks to a righteous headache this morning (no, I DON’T think it was a hangover!) but heard the social media was good.
- Headed into the Meet Market and MAN was it packed! Got my fare share of awesome schwag, bought myself an “I Gave Back!” button, and got some good info on some cool networks and programs. It was a zoo in there so I had to bail, bu t it was good that I did since I’d lost track of time and was able to get to the NY tax laws session.
- The day isn’t over! I’m shutting this bad boy down in lieu of blogging about the other session I attended today and I’m heading over to the ShareASale party on the Odyssey Cruise yacht… can’t promise how long I’ll stay but it should be a blast!
