ASE10 Monday Keynote: Frank Luntz
Monday of Affiliate Summit started off with a keynote by author Frank Luntz, who most notably wrote the book Words That Work: It’s Not What You Say, It’s What People Hear
Considering I focused on creative writing in college (specifically as a playwright, but that’s another story), the idea of using different words to illicit a different response from people fascinates me. So I was very interested to hear some actionable items and learn some psychological wordsmith tactics to use in my writing. Unfortunately, I was distracted during the first few minutes attempting to get the conference wifi to work on my laptop so I could tweet some nice tidbits out to folks (and check my email, I’ll admit). I had to finally give up and accept that the wifi had reached user capacity and I was too late to hop on. So I missed some stuff, and I’m sad to report that the speaker’s contract prohibited filming… bummer. So here’s what I did pick up!
Bullet Point Review!
- Names matter – there’s a right and a wrong way to say things.
- The word “imagine” transcends culture.
- Click on the image above for the 21 Words for the 21st Century.
- Inspire is the closest way to get people to do things.
- Cleaner, safer, healthier = all are better ways to say sustainability.
- Efficient & hassle free are good terms.
- “Security” means there’s something to be afraid of, whereas “peace of mind” means less worrying.
- “Committment” is stronger than “guarantee”. Only 9% of people believe the word “pledge” to be trustworthy.
- The word “value” has increased in importance.
- “Service” is a more human component – you want to humanize your products. “Product” is more emotional.
- The younger the target audience is, the shorter your sentences need to be with less syllables, more examples and metaphors.
- The most powerful form of communication is rhetorical questions.
- The average American loses their job and runs out of savings in just 5 weeks.
- Young target audiences want their products to be customized, personalized, and humanized.
- People complain about security and privacy, but it’s actually their last priority.
- Color is less important than the visual itself on websites.
- If you’re under age 30, you prefer digital interaction over talking to people.
- Men want more money, women want more time.
Online Marketing Glossary: Interactive Agency
Interactive Agency:
- An agency offering a mix of Web design and development, Internet advertising and online marketing, or e-business/e-commerce consulting.
Speak of the devil, we finally come to a definition that describes my new company, New Edge Media! We offer PPC, SEO, Affiliate Marketing, and Email Marketing. Some stop by and take a look!
This actually concludes this series of glossary items! Huge thanks to Alexandra Wharton for having written this article and to Lisa Picarille for allowing me to republish them!
Have a series you want to see? Please feel free to leave a comment and let me know!
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Glossary Definition From ABC’s of Online Marketing by Alexandra Wharton, Issue 22, Revenue Magazine
Online Marketing Glossary: Residual Earnings
Residual Earnings:
- A program that pays affiliates not just for the first sale, but all additional sales made at the merchant’s site over the life of the customer.
It’s my understanding that not many programs offer this anymore due to the incredible expense it could lead to if the customer is a good customer. More often programs are offering second tiers and giving commissions to the affiliate on the sales affiliates they’ve referred to the program are making.
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Glossary Definition From ABC’s of Online Marketing by Alexandra Wharton, Issue 22, Revenue Magazine
Online Marketing Glossary: Widget
Widget:
- A small application designed to reside on a PC desktop or within a web-based portal or social network site offering useful or entertaining functionality.
These also appear on many blogs, even having a few in my sidebar. WordPress refers to any sidebar module as a widget, and there are millions of widgets out there. A great blog I read that keeps me up-to-date with what new widgets are coming out and what new released versions is Widgets Lab.
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Glossary Definition From ABC’s of Online Marketing by Alexandra Wharton, Issue 22, Revenue Magazine
Online Marketing Glossary: Link Bait
Link Bait:
- A useful, entertaining, creative Web content or Web tool that encourages website owners to link to it.
A lot of bloggers do this – write a post that has a headline that’s just RIPE for linking back. Create some controversy to get your blog linked to. Or, just create some damn good content to pass along for others. There’s nothing wrong with this; it’s a skillful art that some people have mastered and some haven’t.
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Glossary Definition From ABC’s of Online Marketing by Alexandra Wharton, Issue 22, Revenue Magazine
Online Marketing Glossary: Super Affiliates
Super Affiliates:
- The best affiliates in a program based on performance and earnings, usually the top 1%, who generate the majority of revenue for a program.
I’ve also used this term to refer to an affiliate who is well known across multiple programs to run a super successful affiliate site participating in many programs. Such well known super affiliates include John Chow, Zac Johnson, Connie Berg, Mike Allen, and Amit Mehta.
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Glossary Definition From ABC’s of Online Marketing by Alexandra Wharton, Issue 22, Revenue Magazine
