I’m going to attempt to post this RIGHT after it’s done, so as I’m typing Shel is talking.  Don’t worry about not being rude.  I have an uncanny knack of being able to type without looking at the screen.  Nifty, huh?  I digress, this presentation was given by:

• Shel Israel, writer, GlobalNeighbourhoods.net

Shel took most of the presentation to talk about people he’d interviewed.  Some of the anecdotes were useful and some were just that – anecdotes.  I only outlined some of the more interesting ones for you that might have some take-home value.

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• Has been following social media since 2005, taking a business look at human stories.
• He gets paid to interview people about social media & how it impacts their business and culture.
• Whether you want to or not, social media is where it’s going.
• The internet came and gave us email, but it wasn’t as conversational as social media.
• The growth of social media has been more phenomenal than people realize.
• When they started their book in March 2005, there were about 4 million bloggers worldwide, not that impressive.  If you add up all the social media content now you get close to half a billion people.  And growing.
• There are great tools to find the conversation – Google Alerts, Radian6, Google Analytics.
• Since starting his project, he’s done 110 interviews, 33 countries, 5 continents (mostly bloggers).
• 2 billion people will be online by 2011.
• Michael Dell, Dell Computers.
  • Dell might just be the world’s most prolific social media company.
  • Conversations are more valuable than ads.
  • Engagement beats impressions.
• Laurel Papworth, social networking strategies.
  • Was invited to help set up a social network for Saudi women.  Shel asked her ‘what are they like’ and she said ‘they’re like all women’.
  • They need anonymity online to avoid real world repercussions and need to support each other.
  • Queen Rania of Jordan is on YouTube with near 4 million visitors doing almost daily posts & talks about the myths about Muslim women.
• Isaac Mao, China’s first blogger.
  • The rate of growth for Twitter and Facebook seems to be higher than blogging in China.
  • The Chinese blogging community has figured out how to bypass firewalls to publish outside of China through use of IPs, etc.
  • Feeds the collective power of crowds.
• People’s voices will be heard – they are going to use these tools to have the conversations they used to have at the water cooler and now it’s amplified and can travel around the world very fast.
• Sun Microsystems is using a behind the firewall internal social network to collaborate and get products to market faster.
• Youth is the killer app.  Its driving everything because social media is coming second nature to the upcoming workers of the world.
• Tools are allowing people to interact online much like they already interact offline.
• People are the same.  Cultures differ.
• Useful info > pitches.
• Community now has the power.
• Generosity is competitively lethal.
• Adoption is faster than you think.
• Scalability is the new ROI.
• Measurement is being resolved.  This is what people are super focused on this year.
• Using social media in a recession: it’s the most cost-effective option for communications with customers.
• 1 person can scale worldwide very quickly.

Points brought up during the Q&A

• What would you have in your shopping cart for low cost options?  He hasn’t a clue – when he started, it was just blogging, but now there’s a powerhouse of tools.  Where are your customers?  What tools are you the most comfortable with?  There are basic tools, but you may be better with one over another so you have to decide.
• Is there anything going on within the political campaign use of social media that businesses can learn from?  They’re using incredible intelligence gathering tools and this is the first presidential election in history where social media is playing a role.  Looking back during the next election will be interesting.  This is a big step in a revolutionary process.  People’s voices are being amplified.

Overall a good presentation, well done, with valuable case studies and a few ace takeaways.  This is the first time I’ve heard Shel Israel speak, so it was a great opportunity that I hope to repeat at future conferences.  There wasn’t much time for questions, but I get the impression that the questions would have gone on into generally tangental directions, so perhaps it was for the best.

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Many of us who are students of this space continue their learning throughout the year and not just at Affiliate Summit.  So it’s important for people like me to remember that just because I didn’t really learn anything new from this panel doesn’t mean there weren’t some newbies that learned volumes.  I can’t speak for them, of course. The panel consisted of:

• Ted Murphy, Founder/CEO, IZEA (Moderator)
• Rob Key, CEO, Converseon
• Stephanie Agresta, InternetGeekGirl.com
• Chris Brogan, VP Strategy & Technology, CrossTech Media

Hopefully you’ll learn some more things than I did.

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• 70% of people online last month watched a video.
• The top rated websites are the social media networks.
• There really are strategies to using social media.
• Seeing how the flow of conversation is going is hard to track, but when cross conversational tracking becomes available it will be exciting.
• This is a marketing channel just like any other; it can work well with other channels to a brand or company’s advantage.
• Tracking is coming soon… and will be immensely valuable.
• A comment on a blog or a good blog post as social value.
• Brands are starting to bring enthusiasts in to help market.
• FriendFeed could be taken more advantage of by affiliates.
  • It allows for more nuanced opportunities.

Points brought up during the Q&A

• Personally I asked if there were any tools to help manage a social media strategy (knowing slightly that there weren’t any I knew of) and the answer was “don’t get caught up in tools”.  Fail.
• Social media may bring rise to a different kind of content.
• There are listening tools like Radian6, BuzzLogic, lots of deep dive listening tools for brands to hear what the conversation is.
• Twitter isn’t a good place to recruit affiliates but it’s good for conversions (no real expansion on that was given).
• Will we see a change in the code of ethics regarding transparency & disclosure?  Not sure but disclosure breeds trust.
• Interesting argument – more and more people are giving kudos to those that disclose affiliate links however no one in television bothers to disclose even blatant product placements so it’s a fine line & unresolved argument.
• Recognize the conversation AS a conversation – treating it like a traditional marketing venue doesn’t work.
• Look at social media like a picnic, says Chris Brogan.  Don’t just run up & start selling your product to people hanging around having a good time.
  • “Turn your stupid bullhorn into a party hat”.
• Give something to the social media community before you take – content + trust (+ conversions).
• Try to think just a hair outside your brand.
• Conversion rates coming through social media sites are 4 times higher than traditional channels.
  • Note: Since there’s no standard of tracking it’s very difficult to isolate this.
  • The social media forerunners are working on an open wiki to open up discussion on how to isolate.
• Many brands are worried about the affiliate channel cannibalizing other in-house channels like search.
• It takes a high level of comfort to let go of the brand & get into social media.
• There’s a big education process for merchants before jumping into the pool.
  • “We’re really afraid of this because we don’t want people pooing on the brand”.
• Listening to the conversations that are out there is the easiest “gateway drug” to get companies hooked on wanting to participate.
• If you’re going to disclose your affiliate links, at least do so on your about page and possibly at the end of every post.
  • At IZEA when they decided to make the disclosure banner mandatory, conversions surprisingly went up 20% – 15% of the clicks were on the “Sponsored by” button itself.

Overall it seemed like a lot of the conversation was “when we get tracking… ooh boy watch out!” and tried to steer away from the fact that there is NO real solid way to track any social media “strategy”.  I had an interesting conversation with Wil Reynolds, another speaker at Affiliate Summit who is an “SEO guy” later in the day about the pannel – tracking really is the KEY to having companies on larger scales start to really dig into social media.  Without it, they’re going to go spend their budget on an SEO firm instead of someone who’s talking to them about Twitter & Facebook.

As I mentioned… this may not have been the best session for me.  They didn’t talk much about just HOW social media is changing affiliate marketing, so name fail.  I’m pretty versed in social media at this point, so a lot of this was the same song & dance – but I really do hope that somewhere in the room there was a newbie who learned a lot.

So, like I said… overall, I only learned of a couple of new tools for “listening to the conversation” from this and I was actually pretty surprised that they didn’t mention Trackur.com, a really great tool touted as an “online reputation management” tool – really other than the name I can’t see how it couldn’t be beneficial for listening in on the online conversation about your brand.  But I hope you learned something from the recap!

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