Day 3 of asw08 – Part 2, Fin!
Of course the best way to keep readers is to create a sense of anticipation in one’s blog, yet I assure you that was not my intention in waiting until today to finish my recap of Day 3. The Nevada dryness and, I come to find, altitude was not conducive to my attempts to fight off a bug that’s been going around here. So I returned home from ASW08 yesterday, slept ALL day, and already feel better just being back here on the California coast with my 20 ft above sea level home and cool air.
So where was I? Somewhere around Asymmetric Warfare. This was a great panel about affiliate fraud, something I’m not entirely familiar with how to combat. I picked up some great tips and can’t wait to receive a copy of the presentation from moderator Graham MacRobie. There was a TON of information, such as tips on how to prevent fraud, a list of countries to be careful of applications from (these countries are REALLY easy to create offshore corporations at so it could be fraudulent), and information on typo-squatting, tasting, and kiting (not sure if I spelled that right).
Some highlights I noted:
- Know your partners & reach out to them. Staying in touch will help weed out fraud.
- Check the WHOIS contact info for the affiliate domain name – will help ID fraud but also give you a chance to see if they have any other websites that your program would be a good fit for.
- Do what you can to own your own typo’d websites and redirect to your official website to avoid typosquatting (costly, but probably the best way to protect your brand).
- Don’t assume fraud will go unnoticed.
- Be wary of affiliates using redirects – not always a sign of fraud but worth a second look.
- www.torproject.org – proxy site to see the affiliates website as the rest of the world sees it, just in case they have an IP rule on you so it looks legit to the manager.
- Well thought out rules indicate vigilance against fraud & help to protect against it.
- Networks can help protect you because they trade info about globally bad affiliates and provide a first line of defense against fraud before the affiliate even gets to you.
- An audience member asked if it’s better to let everyone in or to be really selective, and the panelists advised to go for an approach right in the middle. Give the new affiliates a chance to succeed as lots have potential they just need to gain experience. Reach out to the little guy & try to help rather than cutting them from your program when they don’t perform.
- A good way to stay in touch with affiliates without being annoying to them is to just get an agreement with them about how often they want to be contacted. One call per month can be much more effective than a weekly blanket email.
- Understand how your company deals with transactional fraud before setting a policy that will affect paying your affiliates.
- If you’re really concerned, there are a lot of local task forces on police departments revolving around cyber-crime that can give you more information.
After that last session I packed up our materials for shipment back to Oakland and called it a day. I was still feeling ill, so I didn’t make it down to the un-keynote or the road rally. Hopefully when we go back to Boston for Affiliate Summit East 2008, I’ll be able to report more in-depth!
Read MoreDay 3 Affiliate Summit – Part 1
Still sick, I managed to get as much sleep as I could and skipped breakfast in favor of that goal. Once I slept as much as I could without skipping more than just some food, I headed down for the Super Affiliate Strategies that Work panel. I was interested to see how this differed from the What Super Affiliates Want panel I attended at the last Affiliate Summit in Miami.
It was a great panel, and I hear it was standing room only. Rock on – my sick self managed to score a seat otherwise I never would have lasted in there. It was a great panel by Kris Jones of Pepperjam, Amit Mehta, Zac Johnson, and John Chow. It was mostly Q&A from the audience with a little bit of moderation from Kris, so lots of good stuff. Someone actually blatantly asked about black hat tactics…to which he received a pretty unbiased response from John that he was just better off in the long run to stick with whitehat tactics if he wants to be a success overall. Which makes sense to me. Since this session was Q&A style it was pretty different from last year’s panel I already mentioned, which is good for me. I’d hate to get a lot of duplicate content. Some great points I picked up from the session are:
- Amit looks for a niche where there’s a lot of search traffic and builds a site with content & landing pages. Optimizes through SEO.
- Keep working on content & adding new things.
- Relevant content around affiliate links help the buyer make a decision.
- The long tail search terms are more stable for long term success.
- There’s an incredible risk for affiliates using black hat tactics. There’s an incredible amount of opportunity in white hat channels so you’re better off keeping your nose clean.
- John noticed that people were scraping his RSS feed and he started by sending cease & desist orders and trying to go after the culprits, but when the culprits became too many he just started throwing ads into the RSS and continued to make money off them.
- Develop your business system & that’s something that no one can just copy off of you.
- Amit uses an umbrella domain then makes sub domains for the more specialized, high traffic stuff or registers an alias and redirects the traffic.
- Social networks (resources, Facebook applications) are what’s hot right now.
- Yahoo & MSN seem to convert better for whatever reason than Google. Google users are more savvy.
- Spaces between 3 & 5 are the sweet spot in search results. Constantly bidding for the Sponsored Results box may not necessarily be worth your time.
- Day parting (bidding lower during the night) can increase ROI
- Continually split test everything.
- Have a great relationship with your affiliate manager and that will help you to leverage to increase commission rates or added bonuses.
- Amit advocates his strategy of bidding on hundreds of keywords and spread the sales between them, while Kris advocated creating a narrower ad campaign that’s very clearly related to your content.
- Some good programs & tips:
- Winner Alert: everyday it sends you a report with what’s winning
- Efficient PPC
- AdWords Editor
Overall it was a great session, and in case I missed anything J. Botter live blogged from there as well.
After lunch and some hours staffing our booth, I headed to the Asymmetric Warfare: Battling Fraudulent Affiliates session. More on that later.
Read MoreAffiliate Summit Day 1 – Grab My Nuts!
Okay maybe it’s been closer to half a day of festivities for me, but my feet are killing me already, I’m annoyed with the venue, and missing some boxes that were supposed to be shipped. But with my track record, it just wouldn’t be a true trade show if I had everything prepared like clockwork 🙂
After having some breakfast I went to set the room service tray just outside my door for pick up and the door shut behind me and I was without my key. So I had to call down to get someone to come up and open the door, but I managed to be helped by housekeeping first and got let back in AND got fresh towels. Bonus!
So I hauled down to the registration area and got my badge and went in with my colleague to set up our modest booth. We don’t have a big dynamic display like most companies do; just a table cloth with our logo, a banner, the highlighters we had made to give away, and the printed materials about our affiliate program. I brought the table cloth and sales sheets with me, we found the highlighters there shipped from the vendor, and the other things we’d shipped out here – our banner, a fishbowl for a giveaway, and a sign holder announcing our giveaway – were nowhere to be found. As well, there was no table there from the convention services company.
After procuring a table and still not locating the box or getting our manager on the phone to get more details about the shipment, we set up what we had and headed to the meet market, where we proceeded to be asked to grab Andy Rodriguez’s nuts & naughty nurses asked us to enter to win a hummer.
Yes, you read that right.
Of course it would have been genius if they two tables had been beside each other, but they weren’t. Andy Rodriguez Consulting was handing out packets of cashews and the company that hired the naughty nurses luring people in for a chance to win an H2 didn’t really interest me so I don’t remember the company name. They were some kind of information source like a magazine and I remember the man at the table was also at yesterday’s Affiliate Classroom Live event.
It was good… got some cool freebies (heee!) and did some light networking. My feet were soon killing me and I came back up to the room, only to find that my room key had somehow gotten demagnetized. Locked out AGAIN! So I opted to wait for security to come let me in rather than walking my tired feet all the way down to the lobby to get the card redone. I took care of it when I went out again for dinner.
So more will come tomorrow!
Read MoreDebriefing from Affiliate Classroom LIVE Training
The training has been over for about 2 hours now and I’ve been sitting in my hotel room on the 16th floor with a brilliant view of west Las Vegas thinking about whether or not I should share my views with you on the training tonight or wait until I’ve had some time to absorb it and wind down more from the experience to write about it.
However I’ve decided in the interest of reporting to you, I should talk about my initial impressions at least while they’re still fresh in my memory. I will be dropping names!
First, the event was hosted by Anik Singal from Affiliate Classroom. Super gracious guy and a pleasure to talk with. Good job Anik for a great event!
The first speaker of the day was the keynote by Ned Farra. Ned talked a bit about Zappos.com and their history. Being previously unfamiliar with Zappos, it was interesting for me from a case study type point of view.
Next we heard from Bryan Rhodes & Stephanie Harris from Shaaf Consulting on a typical affiliate manager day. A lot of GREAT tips & tricks on how to allocate your resources (i.e. time & money) where they’re best served, making your job more efficient, and coping with being an affiliate manager. I think this was one of my favorite sessions of the day because they were engaging and even as fairly new to this game as I am, I could totally relate! I think this is the most actionable session for me.
Afterward we heard from Clarke D. Walton, a lawyer specializing in internet law. Some people seemed bored by this, but I was fascinated by the legal side of things. He shared some great case studies that really helped me to understand the legal perspective of affiliate marketing.
Amit Mehta, a 7 figure super affiliate, then talked about how to recruit and keep super affiliates. Good stuff, a lot of which I’d heard before, but definitely worth while. I learned some new tricks that I’m DEFINITELY going to keep in my back pocket 😉
I admit… the next couple of sessions were after lunch, which I was rushed through and had to take with me back into the meeting room, and I was less than enthused about the content. Todd Farmer & John Vehlewald from kowabunga gave a good talk about the difference between CPA and Traditional affiliate programs. It was interesting from a publisher point of view, but not very useful to me as a manager considering our printing products and the types of campaigns we run.
Lisa Riolo talked about metrics… I wish she could have gone a bit more in depth but the overview was good. Actually, more in depth in this setting so late in the day might not have been the best idea, so I’ll accept it! She did help me really understand how to make metrics more actionable.
Next up was Michael C. Jones from Pepperjam talking about affiliate marketing technology. Okay, I’ll admit it – I was bored. Partly because he was using a slide presentation that wasn’t included in the packet of materials we were given, contained a ton of information, and talked too fast. I’m really hoping that I can approach him via email later this week so I can get the PPT and really read it and soak it in. It was some stuff I already knew regarding coding and whatnot so nothing too ground breaking for me, personally.
Worst/Best Session of the day came from Heather Paulson. I was really interested in the topic of engaging affiliates and she started out great…then she seem to lose the audience. Keep in mind that this was an affiliate manager training day, so when you ask how many people have ever heard of xx tool and no one raises their hand, saying “uh, you should” may not go over well. The rest of her talk kind of went sour in my mind from there. Her information was overwhelming and almost pointed to “you can’t do this, hire me to do it!” without actually saying that. Maybe I took it the wrong way, I’m open to that, but it just rubbed me the wrong. I admit though, I did pick up some useful tips that will really improve my actions as an affiliate program manager, so it wasn’t all bad.
Lastly Rachel Honoway talked more about the new AC Certification courses to become a bona fide “certified affiliate manager”. I really want to take the courses! They’re fairly reasonably priced ($1500 for a 10 module course).
Oy tomorrow is a lighter day with just booth set up, registration, and the meet market, but work is work!
Read MoreSocial Media Marketing: Wave of the Future?
I figured out a really nifty thing to do on LinkedIn a few months ago… creating an HTML email signature with a link to this blog, to the PsPrint website, and to my LinkedIn profile. I was, sadly, highly amused by this function and emailed a colleague to show it off.
Colleague: Oh that is cool…I am still not 100% comfortable with online communication websites but Linked In seems cool because it’s business connections.
Me: But it’s the waaaave of the futurrrrre. And we’re going to start social media marketing, so get used to it :p
Back in August we decided to do a full frontal attack on social media! I can’t say much yet since we’re still fleshing out the procedures and nitty gritty details, but I’ll be taking the lead on it. That was decided back in August and we still haven’t made any progress on it, other than my blogging efforts here.
It was exciting to get some new responsibilities and start working on a new project. Our mailing services is pretty automated and our affiliate program was starting to go places. I couldn’t wait to talk more about it, but mum was the word at the time.
So I got to thinking about it… is social media and online networking really the wave of the future? What are your thoughts?
Read MoreHigher Commissions? Yes Please…
About a month I go, I briefly mentioned that we’ve started a new affiliate program on Commission Junction. Didn’t bring a whole lot of fanfare to the party since we hadn’t officially made the announcement to our customers and current members at that time. I gave up my position as the manager of PsPrint’s Direct Mail Services to focus more time and attention on this little bugger.
Well, let’s get this party started? 8%? Weak sauce of the past. We’re serving up 15% commissions now, baby!
That’s right, we’ve dropped our measly 8% commissions and boosted to 15%. Partnering with Commission Junction has made the program so much better: a better interface, more reliable tracking, the support of a big affiliate network, you name it. It’s all simpler than ever for our affiliates AND us!
I’m really excited about the transition as it gives us a chance to start over and scrap the old program soon. It’s hard to improve on something that’s inherently flawed like our old program.
We’ve made sure to get the word out on this just in time for Affiliate Summit 2008 West. The Summit will be held at the Rio All Suites Hotel & Casino February 24th through 26th. PsPrint will of course have a booth and I will be there, so if you happen to be a reader of this blog stop by and say hi to me for a special treat :).
Really, I swear!
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