Frequency:

• The number of times a visitor has visited a site during a reporting period. Average Frequency is the average of all visitors’ frequencies during the reporting period. Frequency is a retention metric and part of RFM (recency, frequency, monetary) analysis.

This goes hand in hand with bounce rate, which tells you how many people leave your website after visiting a certain page. Generating leads and driving traffic is important, but you have to make your website sticky… once they’re there, make them want to stay and come back. Monitor this with the frequency data and bounce rates.

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Glossary Definition From Website Magazine, February 2008.

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