Date: Tuesday, January 13th, 2009.  Session 8b, 2:00pm.
Session Description: Learn how to optimize your landing pages and increase conversion rates by 50-500% using simple techniques and technologies.  Get that competitive edge by increasing margins and return on marketing spend. The panel consisted of:

• Olivier Chaine, CEO & Founder, magnify360 (Moderator)
• Trevor Claiborne, Product Marketing Manager, Google
• Lisa Crossley Hunter, Senior Director of CJ Search, Commission Junction
• Beth Kirsch, VP of Marketing and Business Development, uAmplify

I was expecting some gems in terms of site optimization, and boy was I not let down!  I’d heard Lisa and Olivier speak last September at CJU, so I knew I was in for good stuff from them.  I mentioned this session as one I planned on attending before leaving and Trevor stopped by to say hi.  I had a chance to chat with him briefly in the bloghaus after the session and let him know what a great job they did as well.

Bullet Point Review!

• 98% of your traffic is wasted.
• 2% is the average site conversion rate.
• Copy heavy pages perform better later hours.
• There isn’t one magic answer.
• Ask yourself these questions about your visitors:
  • Why are they here TODAY?
  • How do they THINK?
  • How do they BUY/STICK?
  • What kind of dialog is best?
• Google’s website optimizer is a free tool to do this for you.
• A/B testing is your friend.
• So is multivariate.
• Best practices: start now, test often.
• Resource: Google Website Optimizer
• Share search channels.
• Cooperate with other departments with
  • Ad copy
  • Natural listings
  • Trademarks
  • Display URL Usage
• After testing, what works for affiliates is often different than what works for search.
  • One page tested, search conversions went up 60% but affiliate went up 454%!
• You could be losing tremendous amounts of revenue by not optimizing.
• Don’t start without a plan.
• Don’t just copy what someone else did, it probably won’t work the same for you.  TEST!
• Don’t assume an optimized page today is going to be optimized 6 months from now.

Points brought up during the Q&A

• Just make sure you’re sending the most qualified traffic to the merchant page; you can’t really optimize their site or spend your time trying to help them that much.
• How much data is needed?  Generally speaking 100 impressions per change, but really, use a tool – they’ll tell you when enough data has been collected to pick a winning optimization.
• Is there a hierarchy of what to test?  Not really, just pick a few things and go small first.  Multivariate is complicated so start with something more manageable.

In the end, I really enjoyed hearing more from Lisa and Olivier – their expertise seems to know no bounds!  Trevor also nailed it with the information about the Google Website Optimizer – my fellow attendees and I speculated that he was why most people came, to learn about the free Google tool!  Unfortunately I wasn’t impressed by Beth – her speaking was really mumbled so I couldn’t quite pick up everything she said, and most her slides related to case studies and not a lot of tactics.  Maybe at a smaller venue or had I been closer to the front I might have been able to hear her better.  Ultimately these tidbits did well, but the slides will really tell you the background behinds these notes, so here they are!

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