Whatever Happened To Class?
I’m going to rant on about something that happened at Affiliate Summit East, and I know I’m not the first and probably not the last. Credit where credit is due… I owe the rants of Karen Garcia (I’m sorry…why are you here?) and Jen Goode (Professional events and sexual harassment, when did that become ok?) to remind me why this kind of thing isn’t right. And make me feel the need to write something about it.
So, if you weren’t there, heres the gist – a network decided to hire two girls in very small bikinis to promote a new network that’s starting soon. It’s actually appropriate consider that the concept of the network, apparently, is that they only hire female affiliate managers who look good in bikinis and will be talking to affiliates while wearing said bikinis. And this genius idea has been dubbed – wait for it = Bikini Babes Network. SIGH. At least, that’s all these “representatives” could tell people since the CEO didn’t make it to the show because of some travel/customs issues.
First of all, it’s insulting. It’s insulting to every woman working in our industry. Whether or not you look good in a bikini, it’s degrading to know that someone gave you business just because of your body and not because you’re good at what you do. It devalues them as a person. I hate to speak ill of fellow women that I don’t even know and pass judgment, but I’d assume that the women agreeing to work for this network are in dire straights in terms of needing the job. I’d personally sooner work at a retail register than be hired based on my appearance alone. Or, they’re not bright enough to realize what a joke this is, which means they probably won’t be taking home Affiliate Manager of the Year trophies any time soon.
As I walked around one day during the conference, the bikini babes in question were loitering near a booth featuring a Ducati motorcycle in their booth area. I say loitering, because these women knew nothing of affiliate marketing or the rest of the conference, and didn’t actually have a booth of their own to post in, so they were wandering around distracting others. I was not surprised to walk by and witness no less than 5 men attempting to talk the girls into sitting on the Ducati so they could get a picture. They scrambled to get a camera, and finally ended up with some dude’s iPhone. Was this picture for their website? Probably not. Did it have anything to do with business? Absolutely not. I was distinctly witnessing a male adolescent fantasy in action. And if felt dirty.
Besides being insulting, it’s inappropriate. While Affiliate Summit does not enforce a dress code, they do suggest business casual as the way to go. Don’t get me wrong, I’m not putting this on Affiliate Summit in any way considering they had no way of knowing in advance the company’s marketing tactic. However, It’s my opinion that people need to remember that their companies are sending them to this conference to drive business, not to gawk at bikini babes. If everyone else remained professional and ignored these women, companies would stop using them and we could all go back to civilized working conferences. What affiliate would take this kind of network seriously and decide to work with them? I can only imagine anyone working with them might try the network out of sheer morbid curiosity. Otherwise, they’re not an affiliate I necessarily care to work with if the lure of bikini clad affiliate managers honestly drew them in.
There have been issues with “booth babes” at the conferences in the past. The first show I went to, Affiliate Summit East 2007, some legitimate employees from one merchant company dressed as naughty, goth school girls – highly inappropriate considering their product was a reading learning system for children! And almost every conference in Las Vegas features some kind of showgirl on loan or naughty nurses asking people to enter to win a Hummer (the car, not… the other thing). A lot of people defend these kinds of attention-getting antics as “par for the course” or claim these babes can sell anything (as probably proven by beer commercials around the world). But should they?
It seems there’s always a backlash afterward, and many affiliates elect not to partner with such companies that attempt fleshy stunts to gain attention. Reputable affiliates, the ones that are most likely to make a company money, chose ethics over babes and go with the merchants, networks, and other vendors that take their businesses seriously and don’t jump to sell using sex. Case in point – I haven’t seen the company whose employees dressed as goth school girls exhibit at an Affiliate Summit since, yet their company still exists. People remember. Do you remember what the naughty nurses were selling along with entering to win a car? Me neither… I’m fairly sure the company doesn’t exist. And by January and Affiliate Summit West 2011, most people will probably laugh off the Bikini Babes Network as another flash-in-the-pan CPA network that quickly went the way of the dodo (if they ever actually launch).
Here’s the moral of my story, folks. If you’re going to do something attention getting for your business, do it with class. Inject some wit, and style, and people will remember you positively. That’s how you gain attention for your business and leave an indelible, positive impression with someone. Stay classy, businesses.
BTW… Class from Chicago is a great song, and it’s where I stole my headline from.
Read MoreASW10 Session: How To Get Motivated For Success!
Session Description: Get off your butt and get to work. Motivational tips, tricks & strategies that can put you on the path to online success. The featured speaker was:
- Jim Kukral, President, JimKukral.com
This was a great session, a real kick in the pants to get off your ass and finish those projects you’ve put on hold. I picked up a lot of great tips to put into action here on my site, and I think you will too. Jim is a master motivator, without the cheese (for the most part).
Bullet Point Review!
- Doers get what they want…everyone else gets what they get.
- Be remarkable.
- Have a signature product.
- Are you a loser or a failure?
- The failures are the ones that are successful. Because they keep trying.
- Learn your lessons the hard way.
- Fail hard, fail fast, and try something new.
- Negativity kills. Remove negativity across the board.
- Everything we do online falls under two categories: solve problems or be entertained.
- If you can combine both of those things, you can find a faster path to success.
- It’s about having your pain taken away – find ways to take pain away from people.
- Easy always wins – solving problems is how you make money.
- Think like Google – simple.
- Simple, problem solving, customer oriented.
- Branding is the thick, sticky goo that a company puts on your hand – if it’s good, you’ll lick it off. If it’s bad, you’ll go wash it off.
- You don’t sell what you think you sell.
- e.g. Nike doesn’t sell apparel & sports equipment. They contract spokespeople like Michael Jordan and Tiger Woods because they sell winning.
- What is it your customers REALLY need from you?
- Lead with what you sell.
- If you can lead with “We save you time” or “money”, great.
- Universal Internet truths
- No one reads anymore, they scan.
- Average attention span online is 2.7 seconds (about as long as it takes to read a tweet).
- Resource: DontMakeMeThink.com
- Figure out why people come to your site and get rid of the other junk.
- No more interruptions!
- Short attention spans.
- There’s a million competitors out there.
- There’s got to be a way for you to stand out and be more noticed.
- Go back to problem solving and understanding your customers.
- You know you need to do these things, you just need a reminder to apply it. Go out and make it happen.
- Where do you want to be in a year from now? 6 months from now?
- People want bargains
- It doesn’t matter what you sell, people will buy more often if you give them a deal, OR the perception that they’re getting a deal.
- The truth about humans is that they want to feel like they’re getting one over on you.
- Always have some kind of discount and put it in their face.
- Take a chance and get creative
- What ideas have you had that you let slip away?
- You never know what will happen, so try it.
- No one reads anymore, they scan.
Most of the Q&A was just follow up on some of the examples and resources Jim talked about. I really feel energized with this site to take it to another level. Here’s the presentation:
ASW10 Tuesday Keynote Brian Clark
Entreproducer: The Affiliate Marketer as Media Mogul
Thin affiliate sites are disappearing from search engines, while social media is powered by content sharing, not sales pitches. It’s time to start thinking like a new media producer first and foremost, with affiliate relationships as just one form of monetization. The keynote was given by:
- Brian Clark, Co-Founder, DIY Themes
Brian notes that this was his first keynote, so good job on one under the belt! It focused on creativity, which I really did connect with. Unfortunately it did get kind of dry in the middle and I admit, I lost focus on taking notes. But he ended on a memorable note using some music clips to illustrate some points.
Bullet Point Review!
- Focus on branded websites – better for link backs. If you can get a keyword in, great, but that shouldn’t be the focus.
- Positioning – What’s unique about you? How do you stand out in a competitive landscape?
- Design – Great usability of the content (presentation).
- Contact & Community – you want people to raise their hands and pay attention to you over time.
- It’s easier to make money if you’re using content to attract an audience and sell something related.
- From a mindset standpoint, realize you’re in the media business.
- Branded content started with soap operas, kinda.
- There’s nothing more powerful than being an authority figure yourself.
- Branding is really everything – it’s the story you’re trying to tell the world.
- They hear what they want and hopefully it’s what you want them to hear.
- It’s not about traffic, and it’s not just about audience, it’s about creating fans.
- You don’t have to be a rock star to the whole world, just to a group of fans.
- Your brand is a story. If someone is saying something bad about you then it’s still branding.
- If the only thing people are saying about you is bad, at least you have feedback telling you want you are doing wrong.
- Most people that study creativity find that these people have lower associative boundaries.
- We’re socialized to put things in boxes and categories.
- Fail fast – keep trying and you’ll get a lot better at it.
Brian summarized with some clips from a group called Girl Talk that makes unlikely musical mash ups. I highly recommend going in search of this group, who has two albums out if I remember correctly.
Here’s the video provided by Affiliate Summit:
Day 3 of Affiliate Summit West 2010
Tuesday January 19th
The final day of Affiliate Summit started bright and early with the Pinnacle Awards scheduled before the last day’s keynote by Brian Clark. This was a change for the conference agenda, which usually puts the Pinnacle Awards in the afternoon after other sessions. I like the change because it gets the awards out of the way, and didn’t interfere with any other sessions or independent parties planned in the evening. I seem to remember last year that some of the award winners had to jet quickly after the awards to get to a charity poker tournament, among other places.
The winners have been blogged all over, but here’s a quick recap just in case this is the only blog you read (unlikely): Affiliate of the Year – Nicholas Koscianski. Affiliate Manager of the Year – Matt McWilliams. Exceptional Merchant – eBay Partner Network. Affiliate Marketing Advocate – Angel Djambazov. Best Bloggger – Jeremy Schoemaker. Affiliate Marketing Legend – Scott Jangro.
Next up was Brian Clark’s keynote. He admitted at the beginning that it was his first keynote, so I guess he did pretty well all things considered. Of course, I have a whole post devoted to the keynote that I’ll go into later.
Once again, I intended to go into more sessions on Tuesday, but got sidetracked with all the networking possibilities. As well, I was given a demo of a new affiliate network of sorts, Impact Radius. It gives merchants and affiliates a way to also reach out and work with more traditional media partners. I had an opportunity to interview one of the founders, Lisa Riolo, about the launch of the new network, which will also be another blog post coming up soon.
I made it a point to get to Jim Kukral’s session How To Get Motivated For Success!, which I’ll of course be posting a recap for. It was a great kick in the pants to get going with projects that have been stalled for awhile. I know Eric Nagel wrote an entire post about Jim’s kick in the ass.
While in Jim’s session, I heard via Twitter that Daniel M. Clark of Geek Dads Weekly was invited to speak on the GeekCast.fm Live panel. I was bummed since I wanted to participate with that panel/group like I did at Affiliate Summit East 2009, but happy for Daniel. I went into the session for a moment, but left in favor of running back up to my room for a few things. As I understand, the session was some industry talk followed up with a lot of “how to podcast” type questions, so it looks like I personally didn’t miss much information that I didn’t already know.
The evening ended with a fail on the part of the Rio. A BlogUp mixer was planned at the VooDoo Lounge, which was official and everything, not just 100 people crashing the lounge for a mixer. Unfortunately, it was raining and since the lounge has an indoor and an outdoor area, the lounge ended up double booked with another much larger group of people. So we tried cramming into the bar at the steakhouse for awhile, overwhelming the poor bartender on duty. Finally, the Rio moved the charade down to the iBar and served complimentary champagne as a mea culpa.
I stayed for awhile, the it was on to another Las Vegas tradition – the buffet! A large group of us went to the Carnival World Buffet at the Rio, one of my favorite buffets ever. Then again, I haven’t been to many. It was good times and good food with good people – one of my favorite activities! After dinner, I went and hung out with Heather Smith & Julie Vazquez, who were still at the iBar. Had a very pleasant last night of Affiliate Summit West 2010!
Read MoreASW10 Session: Oprah, Flogs and FTC: Hot Topics 2010
Session Description: This session un-muddies the murky waters of the FTC’s ever-changing focus, the proliferation of IP-related lawsuits, and the legal ambiguity regarding many forms of Internet-based marketing. The panel consisted of:
- Bennet Kelley, Founder, Internet Law Center
- Pete Wellborn, Managing Member, Wellborn, Wallace, & Woodard, LLC
I did like this session more than the FTC related session I attended at the last affiliate summit. It was put together with the affiliate industry really in mind, though it captured my interest for being not entirely affiliate related.
Bullet Point Review!
- Truth, proof, & fairness – everything we talk about today can be summed up with this.
- Misleading – common violations, disclaimers, & disclosures, demonstrations, refund policies, ads directed at children, environmental claims.
- Unfair ads – causes or is likely to cause injury that is:
- substantial AND
- not outweighed by other benefits AND
- not reasonably avoidable
- Who is liable?
- Seller (manufacturer or provider)
- Ad Agencies
- Site Designers
- Affiliates
- Individuals (personally involved)
- “Negligence Standard” – knew or should have known that the ad included false or deceptive claims.
- Exert as much control over people as you possibly can because you don’t want to find yourself peripherally liable.
- Other FTC Enforced Laws
- Franchise & Business Opp Rule
- MLM Pyramid Scheme Rules Laws
- Truth in Lending Act
- Fair Credit Billing Act
- Fair Credit Reporting Act
- Equal Credit
- 900 #s
- Rules of Thumb
- Truth
- Consumer point-of-view
- Proof
- Careful: disclaimers/disclosures – rules have dramatically changed.
- Careful: endorsement claims
- Testimonials & Endorsements
- Celebrities
- 1st – Accurate
- 2nd – With Permission (“right of publicity”)
- General Considerations
- Honest opinion/belief of endorser
- Same claim-standard as seller
- Endorsers must continue in belief
- Statements must be presented in context
- Consumer Endorsements
- You cannot get away with “results not typical” anymore.
- Claims must be representative
- Claims must be substantial
- or Claims can be disclaimed (MAYBE)
- Same claim-standard as seller
- “Actual Consumer” must be just that
- Expert Endorsements
- Must be true
- Must be a real expert in the correct field
- Organization Endorsements
- True collective judgment opinion
- Must be true “expert” opinion
- Material Connections
- This is where the FTC is trying to go after the “mommy blogger” crowd
- Connection between endorser and seller that might materially affect the weight or credibility of the endorsement must be fully disclosed (very gray area in terms of HOW)
- Rule often applies where endorser is not celebrity or well-known expert
- “Connection” may be money or publicity
- Applies to blogs & flogs (fake blogs)
- Walmarting Across America was a fake blog made by Walmart to generate publicity.
- Absolutely forbidden by the rules of the FTC
- They don’t want to have a chilling effect on guerilla or creative marketing campaigns, but at some point it has to be disclosed that it’s marketing or advertising.
- Celebrities
- “Free” Stuff
- “Free” means free
- “Regular price” means same price, on the same quality, quantity, and service level at which the seller has sold the product in that geographic market or trade area for a reasonable substantial period of time
- Ad must be clean
Points brought up during the Q&A
In the context of an agency, how can you transfer liability of claims to the client?
- Have a bullet proof contract
- Make sure your agreement has a provision that you’ll periodically monitor any celebrity or expert endorsements to ensure accuracy
They read through the presentation rather fast so my notes are probably incomplete. Luckily, the presentation was made available! I had to leave during the Q&A portion to get back to the booth, so I probably missed some good stuff caught on video, so I’ll add that here in the next few weeks. Here’s the presentation:
ASW10 Session: Product Datafeeds: The Next Level
Session Description: Product datafeeds are among the most powerful tools available to affiliate marketers. We’ll discuss the current state of datafeeds and industry progress, best practices, and moving toward standards. The panel consisted of:
- Scott Jangro, President, Mech Media Inc. (Moderator)
- Larry Adams, Product Manager, Google
- Shergul Arshad, VP Business & Corporate Development, StyleFeeder, Inc.
- Brian Smith, CEO & Founder, SingleFeed
The panel was really well organized. Scott asked questions and then each panelist answered. I did my best to note the questions Scott asked and who each answer came from.
Bullet Point Review!
- Have you seen innovation in datafeeds?
- Larry: Haven’t seen a lot of innovation on the advertiser side, but have seen innovation from publishers. Deriving interesting information from feeds to actually provide some value. Taking this huge library & simplifying it. GAN is trying to figure out how to make the data more accessible & easier to consume. Easier for the publisher to get what they want out of it. The networks’ role is to be a facilitator. They push advertisers to get highest quality data and make sure as many publishers who want the data can access it.
- Shergul: 30% of the datafeeds they work with are truly excellent, 40% just acceptable, and the rest they have to mess with. 30% aren’t in the right format, and not just smaller programs but some are from big retailers. They’re on a campaign to try to help improve this and they reach out to the merchants. Sometimes merchants need to be shown what they’re missing by not providing accurate data. It’s easier for people to take advantage of open source tools to innovate so more people want to access datafeeds to automate sites. It’s hard to envision a one-size-fits-all datafeed.
- Brian: Not much has changed, but in the last 18 months datafeeds have become more complex. More attributes are being asked for from the merchants. That’s a good, positive sign. It does kind of screw things up for merchants trying to format new feeds in different formats. Merchants are starting to recognize datafeeds are great, and they’re looking for the next great channel. NOw they’re being forced to deal with datafeeds.
- There’s been more development of product APIs instead of downloading text files. Is API going to take over datafeeds?
- Shergul: API are more accessible when you’re pulling in fewer feeds. Using thousands of datafeeds just isn’t scalable. There’s a place for coexisting, but in general for speed and size constraints, they can’t shift towards APIs.
- Brian: Some publishers don’t know how to use APIs, so it’s going to take awhile for publishers to move over there and mostly they’ll coexist for awhile.
- Larry: The nice thing about an API is the data is fresher. GAN integrated with Google Base because they have a nice API. Working to provide more keyword targeted ads.
- Scott: Data has never been more accessibly and most networks now offer free access.
- If someone is just starting out, how should they start?
- Larry: Start small. Deal with usefullness before scale. Find out who has the best feeds and start easy. Figure out how you’re going to use them & then you can figure out ways to imprve the bad data or ignore it until the advertiser provices high quality fdata. Literally tens of millions of products are available to you. You don’t need every single product on your site to have a good user experience. There’s a fine line between copying and searching for inspiration. Don’t do what your competitors are doing – but shop there and find what you like and dislike in the shoes of a consumer and improve upon that.
- Shergul: It depends on what your site does. It’s manageable to access the “right” 20 datafeeds to be comprehensive in your vertical. Too man products can get too big and too overwhelming too quickly.
- Brian: Go after high quality. You might as well start with APIs and they have a wealth of information you can access. Make some calls & learn more about them. Start from there. Look at the big guys pushing great data – Amazon, eBay, Shopping.com.
- What are the major hurdles in getting “good datafeeds” to a higher number?
- Larry: That’s more of a merchant problem than a network issue.
- Brian: The networks need to sell datafeeds better. Case studies will work.
- Is there hope for standardization? Can we? What does it really mean?
- Larry: The first thing that comes to mind is categories. Building a common taxonomy that works for millions of products and thousands of merchants.
Points brought up during the Q&A
- Shergul: Positive examples of great datafeeds and data quality: Nordstrom, Shoe Buy, Target, CSN Stores.
- Larry: It can seem like a daunting task to improve a feed, but start small with one category to see if there’s a payoff on the work you’ve put in. Then you can more easily convince your boss it’s worth the time.
- If you have duplicate products, would you suggest changing the descriptions to avoid dupe content?
- Use your own analytics to pick the best product and dump the other one; there are enough products that you don’t need to worry about using both.
I hope I got comprehensive notes. I was trying my best to pay very close attention, but I have to admit that I got lost in some parts. By nature, it’s a dry subject, and though the presenters were doing their best to keep it lively, that early of a time slot might have not been the best. Here’s the presentation:
