Affsum Session: Ethical Issues in Affiliate Marketing
Date: Sunday, January 11th, 2009. Session 3d, 3:00pm.
Session Description: There are two sides to ethical issues in affiliate marketing, and we will entertain audience questions for a panel of industry leaders. The panel consisted of:
- Haiko de Poel Jr., Managing Partner, dp internet services LLC, DBA ABestWeb (Moderator)
- Connie Berg, CEO, FlamingoWorld.com LLC
- Chuck Hamrick, Affiliate Manager, affiliateCREW.com
- Brian Littleton, President/CEO, ShareASale.com
- Alex Butin, Rakuten Rewards (Alex stood in for Paul Nichols from Ebates, who had to bow out last minute)
With Alex on the panel and the latest big issue facing affiliate ethics being toolbars overwriting affiliate cookies, I think that swayed the tide of the questions asked by both Haiko as moderator and Q&A portion. I would have liked to hear more questions asked by audience members, but admittedly, I didn’t have any to ask myself since I’m still learning about all the different issues that eat at the ethics of the industry.
Bullet Point Review!
- Haiko made a good analogy to Las Vegas and asked: is the soul of the industry gone?
- Online marketing is becoming the default medium for high ROI.
- From your unique vantage point, where do you draw the line?
- Chuck, as an OPM, said: Knowingly doing something that’s unethical. Working with adware and parasites knowing that’s wrong. Allowing PPC tactics you know affect other department’s performance. Being an affiliate of your own program. Playing favorites.
- Connie, as a coupon affiliate, said: Coupon sites that have a toolbar that overwrites other cookies. Auto load cookies. Social media apps. Networks owning competing affiliate sites. As new technology comes out there are new ways to cheat.
- Alex, as a technology provider, said: Be clear with your motives, evolve your business models. It’s up to merchants to decide what’s unethical, as a company they don’t want to create a tool that doesn’t do exactly what it says it does, so they’re not interested in shady features that aren’t advertised.
- Brian, as a network, said: They see “interference” to tracking as a problem period, and since parasites, toolbars, etc. interfere with tracking, they’re out. They’ve also seen a total disregard for other company’s policies (affiliates breaking Google rules was his example) and they have no interest working with those people. Don’t turn the other cheek to practices you know are unethical.
- There’s a whole movement of squeaky clean networks and businesses.
- We need to take charge because the networks won’t.
- People are pushing the term “affiliate” under the rug and re-branding as “performance” marketing. Performance is all inclusive and too broad to represent affiliates.
- Network compliance teams are a joke.
- The industry needs more disclosure and transparency, not division and separation that some organizations are actually providing (seemed to hint at the PMA).
Points brought up during the Q&A
One question asker made the statement that “cookies are dead”, referencing the new browser technology recently coming out that has been blocking affiliate ad displays and blocking cookies. Brian respectfully disagreed with the statement that cookies are dead, but said his network is looking at ways to track without cookies, but couldn’t get into specifics for obvious reasons. Other panelists agreed that the cookie issue isn’t too big yet.- Brook Schaaf asked about the negative thoughts associated with coupon sites, and Connie and the other panelists agreed that “one bad apple spoils the bunch”, so to speak. There are shady coupon sites running toolbars that overwrite cookies, stealing non-affiliate coupon codes from the merchant’s website, and stealing exclusive codes from other affiliates that have given legitimate coupon sites a bad name.
Based solely on the description of this session, I was hoping for more of a discussion, but despite the room being packed, the panel was over 20 minutes early with just two questions asked. I’m glad that it seems they took the feedback from Boston and toned the emotion of the session down a bit, and I hope to see further discussion at future Summits, or perhaps even a jam session type event to just address ethics. It seems like a discussion bigger than an hour long panel can accommodate.
There’s also a recap from Michael Buechele’s point of view on the Affiliate Summit Blog: Affiliate Summit West 2009 Session Recap – Ethical Issues in Affiliate Marketing. Check out a different perspective.
Read MoreWhen a microblog stands in for a real blog…
Anyone who follows me on Twitter (if you don’t yet – what’s your excuse?) could see that I was more than making up for my lack of internet on my laptop by tweeting notes from the sessions I was in. I strained one of my fingers on my dominant right hand Sunday night bowling with the folks from GTO Management, and even taking traditional written notes was a challenge.
So before I kick off all the notes I took at the sessions (it was lighter this conference than I have in the past), here’s all the tidbits of knowledge I tweeted while attending sessions at Affiliate Summit West 09.
From the Buy.at Party at Moon:
- http://twitpic.com/11sw2 – Tear the roof off at Moon buy.at party
- http://twitpic.com/11t7v – From the roof of the palms
From The Ultimate Pitching Guide Session:
- @skydiver just said re pitches on twitter “if u can’t pitch in 140 char u need 2 work on brevity anyway”
- Twitter has replaced focus groups- @skydiver
From the ShareASale Under the Star’s 80’s themed party:
- http://twitpic.com/1243s – Jon levine @ sas party
- http://twitpic.com/124e8 – Gettin’ down at SAS party
From Affiliate Videos: Where do they work best? Session:
- Video session: Youtube is larger than Microsoft in search engines- 77mil uniques
- u don’t have to have a professional prod studio to develop video
- .tv traffic increasing but still nowhere near as high as .com
- very brand & vertical specific video creative is the most requested
- People buy from people – at the end of the day video is the most effective medium for that. Amen!
- I love @andrewwee for bringing up ShamWOW in his question!
- get out there & try it!
From the Pinnacle Awards Gala:
- Nice touch on the tux & beer @shawncollins
- Right on for Train Signals donating $10k for Breast Cancer Research- squish a boob save a life!
- Mike Allen – Affiliate of the Year
- AM of the yr- @djambazov Angel
- pinnacle award exceptional merchant CelebrateExpress.com
- pinnacle award Affiliate Mktg Advocate @mellies! Melanie Seery
- pinnacle award Best Blogger @jangro! Scott Jangro
- affiliate marketing legend – congrats to Kellie Stevens!
- congrats to thew winners!
From Advanced Optimization for Landing Pages Session:
- 2% avg conversion rate: 2009 year of conversion optimization
- test everything assume nothing
- Lisa Crossly Hunter: what are your affiliates doing that your search team can borrow from?
- start now, but don’t start without a plan. And test.
- gen rule of thumb- at least 100 conversions for at least a week (per element you change, I forgot to include that in the tweet)
From the Affiliate Triathalon:
- http://twitpic.com/12mj4 – #asw09 Brian Littleton of SAS @ Affiliate Triathalon
Of course if you’re REALLY bored you can just go to Twitter Search and enter in “#asw09 trishalyn” and see EVERYTHING I tweeted while at the conference 😀
Read MoreBack from Affiliate Summit West 09
Well, for those of you who don’t follow me on Twitter or didn’t see me at Affiliate Summit West 2009, you’ve likely been wondering why I didn’t post from the conference.
Let’s just say that the only way to be connected when travelling is to bring your own internet with you. Wired and wi-fi didn’t work for me while in Las Vegas, but I’m back to reality here in California and back to a stable internet connection!
I have wrap ups, summaries, exciting events that happened, and notes from the sessions I attended to share witih you. But, we can leave that for later. In the meantime, I just want to give a big shout out to Stephanie Lichtenstein, Karen & Joel Garcia, Wade Tonkin, Lisa Picarille, Connie Berg, and Michael Buechele for providing excellent company during the conference. Also big thanks to Buy.at and oneNetworkDirect for providing awesome prizes that I won, but I’ll get into that later too 🙂
Read MoreCribbed Content for December 22nd
The holidays are upon us finally! I suck and forgot to post this shorter version last week! Hanukkah started on the 21st, and Christmas is around the bend this week! Do you have sugar plum fairies dancing in your head yet? Here’s a few interesting things from this past week to keep your feet on the ground until you’re off for the holiday officially!
- Are you an affiliate? Take the AffStat Survey Here and let your voice be known in the industry. This coming year the results will be made available through FeedFront Magazine rather than by purchase.
- Speaking of FeedFront, publishers Shawn Collins & Missy Ward of Affiliate Summit have put together a compilation cover complimenting their story about the women of affiliate marketing. Yours truly is on the cover in the lower right hand portion, sharing space with some truly awesome and amazing women that I both adore and admire!
- ShareASale hosts a great party at every Affiliate Summit, and this coming January for Affiliate Summit West 2009, they’re hosting an 80s prom themed “Under the Stars” party. Righteous, dude.
Days 2 and 3 of Affiliate Summit East 2008
Well, while I’d intended to recap each day… that didn’t exactly happen as you can tell. I do intend to post the notes I took from the sessions and the impressions to help everyone learn the great stuff I learned. Some of the more hot button sessions can’t be covered in mere bullet points, so it will take me a day or so longer to get my thoughts together for those.
I covered Saturday & Sunday (mostly… the ShareASale party was nice although I didn’t stay long), so let’s jump right into Monday & Tuesday, the busiest days of the conference.
Day 2 – Divide & Conquer
- In many ways this is the day that the summit starts. In the past the breakout sessions have only been on Monday & Tuesday, however this year they were extended to Sunday. Regardless, the keynote was given on Monday by Newark, NJ Mayor Cory Booker. If you didn’t want to jump up ready to go, you didn’t listen to what Mayor Booker had to say. It was a great speech, and I already posted my thoughts about it.
- The blogger’s lounge helped save my sanity. It was nice to be able to go in there in the 30 minute breaks between sessions & chat with people and do a little bit of work. Had the wifi worked out better for me (not sure if it was my ancient laptop or the actual connection that was the issue) I would have been able to get more posts up during the actual conference. I hope to have a better laptop by the next show I go to so I can just live blog it!
- Of the 3 sessions I attended, the best was Content That Kills. It was informative, had great tips and information, and there were good questions asked by the audience. I may be biased being a writer by heart, but it was good stuff.
- The other sessions I attended that day were the Performance Marketing Alliance Q&A, which turned more into a witch hunt filled with personal issues unfortunately, and How is Social Media Changing Affiliate Marketing, which apparently it isn’t because that question was never really answered. More on those in their own posts.
- The Great Affiliate Road Rally was a slaughterhouse win! With just three cars in it this time, the first place car took off like a shot and left the others in their dust! Congrats to them & to the others? Well remember the entry fee went to charity & you won’t feel so bad 🙂
- Monday night I had dinner with a lovely group of new friends & colleagues and then headed over to the LinkShare event at Tia’s. The event was a whole new group of people to talk to and had a great time talking some shop and reminiscing over Police Academy flicks with Wil Reynolds & Jim Kukral.
- Oh no, that wasn’t the end! After that we headed back to the hotel where we shut down the bar there and moved across the street to a small bar by the water & had a great time chatting with people and generally schmoozing before rolling into bed.
Day 3 – Epic Games
- It was a matter of sleep vs. sessions I wasn’t overly excited about attending, so I missed the Ask the Experts table discussions & The Future of Affiliate Marketing to sleep in & get refreshed for the Copywriting Clinic, which I very much wanted to attend. I hear I didn’t miss much.
- Speaking of the Copywriting Clinic, Lisa Riolo did an excellent job moderating and the panelists were excellent. I took 3 full pages of notes on this session, so you’re in for a huge post later on!
- The Ethical Issues in Affiliate Marketing session turned into the biggest fail session of the conference for me. The moderator Haiko de Poel Jr was doing a pretty bad job… usually when you’re the moderator of a panel of “experts” your job is to pass questions to the best suited panel member, not challenge the question back to the audience member who asked it. I have much more to say, so I’ll save it for later.
- The un-keynote was very relaxed and I actually got up & talked…which was big for me knowing that it was being video taped! I just hope when I look back at it that I don’t look like a fool lol.
- Luckily I was able to attend the Red Sox vs. Rangers game at Fenway with some fellow baseball loving conference attendees. Being a moderate baseball fan I was really thrilled to be there & the game was crazy! The Red Sox almost blew a 10-0 lead in the 1st but came back in the last inning to tie it up and then ultimately overtake the Rangers with an epic score of 17-19 Red Sox. We only spent a few innings in the stands before the rain started, but I got some great pictures and we continued watching the game from inside near the concessions so it wasn’t a waste.
- More bar shenanigans, then some piano playing until late kept me up long enough to decide not to go to bed before my early flight out of town. Overall what a great end to a great conference.
Final Thought – Springer Style
Overall I had the best time at this conference – not just because it was fun and I met a lot of terrific people who I’ve had the chance to get to know online and now have had the opportunity to meet in person – but because I just learned so much that I “get it” now. I remember back in February going to the Affiliate Summit West and having a conversation with my husband that I was actually starting to understand more and more about the industry and that I really felt like this was an industry I could get excited about.
And I have… and this reinforced so much for me how much I really like this industry! I’m back to the “real world” here and ready to conquer it!
Read MoreDays -1 and 1 of Affiliate Summit East 2008
Just a quick recap of days negative 1 and 1 of Affiliate Summit East 2008 before I head off to the Share a Sale Under the Stars party that started an hour ago (give me a break, I’m fashionably late!).
Day Negative 1 (a.k.a. Saturday)
- The Affiliate Classroom Live event went well overall. I feel like the people in most of my discussions were picking up what I was putting down. I feel like I could have been better prepared, but that was really my own fault. I hope that I’m asked back in the future of other events and can do a bang up job! Also met some cool peeps.
- AffSpot.com forum meet-up was fun – got to meet some new people like Angie & Roger from Snow Consulting, talked at length with the ever charming Lisa Picarille of Revenue Magazine, finally met the lovely penguin Jen Good of JGoode Designs, was thrown schwag by Sam Harrelson & Aunesty Janssen the admins of the Spot, and met Bill (Beachy), Ron (7daysRon), & some others that came & went. As I was looking down reading something on my phone outside the bar I recognized Jim Kukral of Scratchback soley by his mandals with socks walking by! Love it.
- Speaking of Sam, he had to bail on the Affiliate Dinner last night so he graciously gave me his ticket! I went and had a great meal, lots of laughs at the expense of the roastee Connie Berg of FlamingoWorld.com, and talked at great length with apparently my #1 fan Kim Rodgers from 4Checks.com. It’s funny that I JUST ordered my new checks from them for the first time last week, so we had a great discussion! The highlight just might have been Brian Littleton from Share-a-Sale dressed up as Captain Jack Sparrow for Connie’s love of all things Johnny Depp.
- Finally, while the concept of recording a live podcast for GeekCast live was a terrific idea, it ended up being a FAIL of epic proportions. It was an insanely fun time talking and having fun with peeps but between the audience, topics, & Shawn’s BeerTender, it was too much of a party. It was a blast though that kept me up until 3:45am.
Day 1 – Affiliate Summit Kicks Off
- Registration was incredibly easy now that they’ve come up with self check in kiosks. Love it!
- Missed the PPC and Social Media tracks I wanted to attend thanks to a righteous headache this morning (no, I DON’T think it was a hangover!) but heard the social media was good.
- Headed into the Meet Market and MAN was it packed! Got my fare share of awesome schwag, bought myself an “I Gave Back!” button, and got some good info on some cool networks and programs. It was a zoo in there so I had to bail, bu t it was good that I did since I’d lost track of time and was able to get to the NY tax laws session.
- The day isn’t over! I’m shutting this bad boy down in lieu of blogging about the other session I attended today and I’m heading over to the ShareASale party on the Odyssey Cruise yacht… can’t promise how long I’ll stay but it should be a blast!
